Appointment and registration
Slot secured, outpatient record opened, registration fee settled before you arrive.
NexamDC · Medical accompaniment · Mainland China
Hospital navigation for
Hospital navigation for
international patients.
We identify the appropriate department and hospital for your condition, secure the appointment, and provide a certified medical interpreter for the duration of the visit — registration to pharmacy.
48
Partner tier-3 hospitals
15
Cities with on-ground staff
3,200+
Accompanied visits since 2019
2h
Median coordinator response, 08–22 CST
2026 index · updated October
Methodology
Hospital and department index
The index weights clinical outcomes alongside the operational factors that determine whether an international patient completes a visit: international clinic availability, English-capable clinical staff, and time to first specialist appointment.
| Rank | Hospital | City | Index score | Route |
|---|
Sources: National Health Commission tier-3 accreditation register, hospital international clinic disclosures, 2025 department outcome reporting, and 640 post-visit reviews collected by NexamDC. Hospitals cannot pay to enter, exit or move within the index.
Request a recommendation
Process
See the supplier network
Six steps. All six are on the table.
Most agencies show you step one and invoice you for the rest. This is the whole chain — intake, choosing your local supplier, assignment, the visit itself, the records, and the route to complain. Each step links to the screen where you can inspect it.
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Before the visit
01
Intake
You describe the symptoms in your own language. We return a department, a campus and a cost range, with the reasoning shown — not just a name.
You see · department and campus within two hours -
Before the visit
02
Choosing your supplier
Every visit is delivered by a local licensed supplier, scored on customer reviews, punctuality and node discipline. You pick the team that meets you at the door; nobody can pay to rank higher.
You see · the score breakdown before you pay -
Before the visit
03
Booking and assignment
We secure the specialist slot and open your hospital record ahead of arrival. The escort is named — with languages and credentials — before anything is charged.
You see · who is coming, and what they are qualified to do -
On the day
04
The visit, node by node
Gate arrival, registration, consultation, tests, pharmacy. Each node is stamped with a time and closed with a photo, a queue number or a receipt.
You see · the record as it is being written -
After the visit
05
Records and receipts
Bilingual discharge summary, laboratory panels and imaging reports within 24 hours, with insurer-ready stamped receipts.
You see · what was found, and what it cost -
If something goes wrong
06
Feedback, on a clock
Reports go to the city supervisor, never back to the supplier to handle. Urgent reports are answered within 15 minutes, and every outcome counts toward that supplier's score.
You see · a ticket number and an answer time
Scope of service
Rates
What the fee covers
Our fee covers coordination, interpretation and documentation. Hospital charges — registration, consultation, diagnostics, medication — are billed at cost with itemised receipts.
Certified medical interpretation
In-room interpretation in five languages. Not phone interpretation — the interpreter attends.
Translated clinical records
Discharge summary, laboratory panels and imaging reports translated into English within 24 hours.
Results consultation
A 30-minute review call with a clinician on staff, to explain what the findings mean.
Pharmacy and dosage schedule
Prescriptions collected, interactions checked, and a written dosing schedule in your local time.
Insurance documentation
Diagnosis certificate, itemised invoice and stamped duplicates, in the format claims desks require.
Patient record
Reports from accompanied visits
Verbatim extracts from post-visit reviews, published with patient consent. Identifying details removed.
4.9 / 5
· 640 reviews
“Renal colic in Shanghai, no Mandarin. They selected the hospital, met me at 07:00, and I was back at the hotel by midday.”
“The report arrived in English the following morning, with the consultant's notes explained in a recorded summary. That was the part I needed.”
“My daughter developed a fever on a Sunday night in Chengdu. Someone answered in nine minutes and stayed on the line until we were inside the department.”
Journal
All articles
Reference material
Operational notes on the Chinese hospital system, written for patients who have not used it before.
Help levels
Full rate card
Start free. Add help only where you need it.
The navigation tools on this site — symptom matching, the hospital index, route planning and the step-by-step visit guides — are free and stay free. Paid services begin where the guide ends: on the ground, in the queue, in the consultation room.
Free tier includes: symptom-to-department matching · hospital and department index · turn-by-turn route to any partner hospital · step-by-step visit guides with floor-level detail · cost benchmarks.
Remote coordination
¥280 / visit
- Slot booked in the hospital system
- Registration fee settled in advance
- Written step sheet for your hospital
- You attend unaccompanied
Half-day accompaniment
¥680 / visit
- Everything in Remote coordination
- Certified interpreter attends, up to 4 hours
- Registration to pharmacy, including diagnostics
- Stamped receipts collected for insurance
Full-day accompaniment
¥1,180 / visit
- Everything in Half-day, up to 8 hours
- Multiple departments and imaging queues
- Admission paperwork, if required
- Translated report within 24 hours
Add-ons
See a sample hospital guide
Transport, accommodation, languages
| Service | Covers | Price (估算) |
|---|---|---|
| Private car transfer | Hotel ↔ hospital, driver waits, up to 60 min drive each way | ¥380–650 / trip |
| Accommodation coordination | Near-hospital hotel at contracted rate + booking administration | ¥200 / stay |
| Non-English interpreter | Spanish, French, Arabic, Japanese on site | +¥150 / visit |
| Report translation, express | Discharge summary or lab panel within 4 hours | +¥180 |
| Follow-up package | Results review call + repeat booking, 30 days | ¥450 / month |
Prices are estimates pending final cost calibration and exclude hospital charges, which are billed at cost with itemised receipts.
Request coordination
Describe the symptoms.
Describe the symptoms.
We will return a hospital recommendation.
A coordinator responds within two hours between 08:00 and 22:00 CST, including the recommended department, hospital, and an estimated cost range.